Replies to enquires and quotes are sent via e-mail, if you have not heard back within 8 hours please check your junk mail, or contact us on email@example.com
Bookings are accepted on a first come first served basis, bookings are confirmed when payment, as described on the quote, is received.
If a booking is made within 80 days of your stay the deposit will be a minimum of 30% of your invoice total.
For bookings made longer than 80 days in advance, a minimum deposit of one night stay is required.
Some bookings will have further payment(s) detailed on your quote. Failure to make payments as detailed on your invoice may result in your booking being cancelled and monies paid forfeited.
Payment in full will be required prior to, or on, arrival.
Bookings: a deposit, or payment in full, is required to secure all bookings.
Shortening length of stay: Once a number of dates are booked this cannot be changed to fewer nights. (Terms for cancellation will apply)
Changes to dates booked: On some occasions (during quieter months) I may be able to accommodate this, however it is not guaranteed and is always at the discretion of management.
If I am not able to accept a change of dates the original booking will stand. (Terms for cancellation will apply).
Cancellations - no refund of deposits or payments received unless the dates can be re-booked -
then a partial or full refund is possible. Cancellations close to the booking date are unlikely to be re-booked
and therefore unlikely to be refunded. Changes to booking dates may be possible outside peak periods.
Transfer of booking - if a cancellation occurs 30 days, or more, prior to the arrival date, and the reason for the cancellation is accepted by management, the amount paid may be transferred to a future date, this option will not apply to bookings made for busier months ** please note this is always at the discretion of management.
**Transfer of monies to a future date will be subject to availability and any other appropriate restriction set down by the manager (ie. holiday periods and any minimum stay requirements etc.)
Any booking transferred must be completed within 6 months of the original booking.
Notification: To be eligible to transfer a booking the cancellation must be notified in writing or by email, setting out the reason for the cancellation. Phone cancellations must be followed up with a written confirmation to be considered a valid notification.
Bookings Confirmed Without Prior Payment: On rare occasions (i.e. an emergency, government or company booking) a booking may be accepted without prior payment, once a booking is confirmed full payment will be required whether dates are used or not.
Please Read - Important notes on payments and cancellations:
While I am personally sympathetic to many of the reasons people wish to change, shorten or cancel their bookings, I would ask you to consider my position.
The function of deposits/advance payments is to be sure of securing the unit you want on the dates you require, refunds and changes totally defeat their purpose. For a small property, such as Coghill Cottages, cancellations and changes are very costly and difficult.
If you have any concerns about advance payments I suggest:
· Wait until nearer your time of travel and take a chance on what may be available.
· Check your existing insurance policies.
· Consider taking out holiday insurance.
· Look for alternative accommodation.
PLEASE do not book here if there is anything about these terms and conditions is a concern for you.
Over the last 10 years Coghill Cottages has developed into a sustainable business providing quality accommodation for visitors to Yarrawonga, policies such as this are vital to ensure the ongoing viability of this small business.