Booking and cancellation policy.
Notes about bookings made a long time in advance of proposed travel
If your travel plans
are not definite you are advised to wait until
nearer your proposed arrive day before making
any payments as cancelations are likely to result
in payments being forfeited.
Check full policy here http://www.coghill.com.au/Yarrawonga/tariffs.asp#canpol
Replies to enquires are sent via e-mail, if you have not heard
back within 4 hours please check your junk mail,
or contact us on email@example.com
Bookings are accepted on a first come first served basis, bookings
are confirmed when payment, as stated on the
quote, is received.
Some bookings will have further payment(s) detailed
on your quote. Failure to make payments as detailed
on your invoice may result in your booking being
cancelled and monies paid forfeited.
Payment in full will be required prior to, or
Bookings: a deposit, or payment in full, is required to secure all bookings.
Shortening length of stay: Once a number of dates are booked this cannot
be changed to fewer nights. (Terms for cancellation
Changes to dates booked: On some occasions
(during quieter months) I may be able to accommodate
this, however it is not guaranteed and is always
at the discretion of management.
If I am not able to accept a change of dates
the original booking will stand. (Terms for
cancellation will apply).
Cancellations - no refund of deposits, or payments, received unless the dates
can be re-booked, then a refund (less an administration
fee) is possible.
Transfer of booking - the amount paid may be transferred to future dates: ** this is always at the discretion of management. NOTE: this option only applies to bookings made for
quieter times of year.
**Transfer of monies to future dates will be subject to availability
and any other restriction set down by the manager
(i.e. holiday periods, minimum stay requirements
Booking transfers must
be completed within 3 months of the original
Notification: Please do NOT phone
with cancellation notifications, or any other
requests concerning bookings - e-mail only.
If you have any questions, or concerns, about this policy please
e-mail me prior to making any payments.
Bookings Confirmed Without Prior Payment:
On occasions (i.e. emergency, government, insurance
company or corporate bookings) a booking may
be accepted without prior payment.
Once a booking is confirmed full payment will
be required whether dates are used or not.
(Special booking and payment agreements can be
made with regular corporate clients.)
Please Read - Important notes on payments and cancellations:
While I am personally
sympathetic to many of the reasons people wish
to change, shorten or cancel their bookings,
I would ask you to consider my position.
The function of deposits/advance payments is to be sure of securing
the unit you want on the dates you require,
refunds and changes totally defeat their purpose.
For a small property, such as Coghill Cottages,
cancellations and changes are very costly and
If you have any concerns about advance payments I suggest:
· Wait until nearer your time of travel and take
a chance on what may be available.
· Check your existing insurance policies.
· Consider taking out holiday insurance.
· Look for alternative accommodation.
PLEASE do not book here if there is anything about these terms and conditions
is a concern for you.
Over the last 10 years Coghill Cottages has developed into a sustainable
business providing quality accommodation for
visitors to Yarrawonga, policies such as this
are vital to ensure the ongoing viability of
this small business.